1. Overview

This document outlines the process that Heart Zones, Inc. (“Heart Zones” or “Software Provider”) will follow to recover or secure customer’s data upon termination of services. The purpose of this document is to ensure that customer data is handled in a secure and responsible manner in the event that the customer decides to terminate the services provided by Heart Zones.

 

  1. Scope

This process applies to all customer data that is stored within the Heart Zones software application and web portal, including but not limited to personal information, academic records, and other sensitive data.

 

  1. Process to Recover Customer Data

In the event that a customer decides to terminate the services provided by Heart Zones, the following process will be followed to recover customer data:

 

  • Upon receipt of written notice from the customer of their intent to terminate services, Heart Zones will immediately begin the process of extracting all customer data from the software application and web portal.
  • The extracted customer data will be provided to the customer in a mutually agreed-upon format, within a reasonable timeframe.
  • Heart Zones will securely delete all customer data from its servers and storage devices, in accordance with its data retention policies and applicable laws and regulations.

 

  1. Process to Secure Customer Data

In the event that a customer decides to terminate the services provided by Heart Zones and does not request the recovery of their data, the following process will be followed to secure customer data:

  • Upon receipt of written notice from the customer of their intent to terminate services, Heart Zones will immediately begin the process of securing all customer data within the software application and web portal.
  • Heart Zones will take appropriate measures to ensure that customer data is not accessible or viewable by unauthorized individuals, including but not limited to deleting or deactivating user accounts and revoking user access privileges.
  • Heart Zones will securely delete all customer data from its servers and storage devices, in accordance with its data retention policies and applicable laws and regulations.

 

  1. Compliance with Applicable Laws and Regulations

Heart Zones will comply with all applicable laws and regulations governing the handling, storage, and deletion of customer data, including but not limited to the Children’s Internet Protection Act (CIPA), the Family Educational Rights and Privacy Act (FERPA), and the Children’s Online Privacy Protection Act (COPPA).

 

  1. Review and Revision

This process will be reviewed periodically by Heart Zones to ensure that it remains current and effective. Any necessary revisions to this process will be communicated to customers in writing.

 

By agreeing to the terms and conditions of the Heart Zones software application and web portal, customers acknowledge that they have read and understood the process outlined in this document regarding the recovery or securement of their data upon termination of services.

 

If you have any questions or concerns about our privacy statement or practices, please contact us at 916-481-7283. Thank you for choosing Heart Zones.