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Heart Zones e-store Terms and Conditions:


Welcome to the Heart Zones E-Store. By accessing or purchasing from this website, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.


1. General Information

Heart Zones is a registered business that provides fitness and health-related products. These Terms and Conditions apply to all transactions made on the Heart Zones E-Store. By using our website, you confirm that you are at least 18 years of age or accessing the site under the supervision of a legal guardian.


2. Orders and Acceptance

All orders placed through our website are subject to acceptance by Heart Zones. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available, inaccuracies in product or pricing information, or issues identified by our fraud prevention systems.


3. Product Information and Pricing

Heart Zones strives to ensure that all product information is accurate and up-to-date. However, we do not warrant that product descriptions, images, or pricing on the website are free from errors. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or refuse any order.


4. Payment Terms

All payments are processed securely through authorized payment gateways. We accept major credit cards and other payment methods as specified at checkout. Payment is required in full at the time of order placement. Orders will not be processed until full payment is received.


5. Shipping and Delivery

Heart Zones will process and ship orders within the time frame specified on the website. However, delivery times may vary based on location, shipping carrier, and other factors beyond our control. Heart Zones is not responsible for delays in delivery or lost shipments once the package has been handed over to the shipping carrier.


6. Limitation of Liability

Heart Zones is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website, including but not limited to lost profits, loss of data, or business interruptions. In no event shall Heart Zones' total liability exceed the amount paid by the customer for the product in question.


7. Intellectual Property

All content on the Heart Zones website, including text, images, graphics, logos, and software, is the property of Heart Zones or its licensors and is protected by copyright and trademark laws. Unauthorized use or reproduction of any content is strictly prohibited.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information when you use our website.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the state of California, USA, without regard to its conflict of law principles. Any legal disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of California.


10. Changes to Terms and Conditions

Heart Zones reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website following any changes constitutes your acceptance of the revised terms.


11. Return Policy


Heart Zones Limited Warranty

Heart Zones, Inc. warrants to the original purchaser that all products shall be free from defects in materials and workmanship under normal use. This warranty is backed by the OEM, original equipment manufacturer depending on their policy. For example, the warranty for the following:

  • Blink 3.0+ and Blink 24 sensor for a period of one (1) year
  • Wasp or USB Bridge for a period of one (1) year
  • Elastic armbands for the Blink Armband 3.0+ or Blink 24 for six (6) months

Normal wear and tear, defects caused by rough handling, replaceable battery damage, elastic straps/bands or effects or damage caused by misuse contrary to intended or recommended use or alteration are not covered by the limited Warranty.

If purchased from a Heart Zones authorized reseller, proof of purchase from that authorized retailer or sales channel is required for all warranty claims.

Heart Zones Return Policy and Procedures

Part 1. Return Policy for Physical Products


At Heart Zones, we strive to ensure customer satisfaction with our products. If you need to return an

item for any reason, please carefully review our return policy and procedures below in advance. It is

the customer's responsibility to request the return policy in advance of purchase.


1. General Return Policy

    • All returns must be pre-authorized with a Return Authorization (RA) number.
    • To obtain an RA number, contact our customer support team:
      • Phone: 1-916-481-7283 ext. 103
      • Email: support@heartzones.com
    • Customer support is available Monday through Friday, 10:00 AM – 4:00 PM PST (excluding holidays).
    • Returns without an RA number will not be processed.

2. Eligibility for Returns

​A. Returns Due to Customer Preference (Unwanted or Incorrectly Ordered Items)

    • Items must be returned within 30 days of the purchase date.
    • The item must be in new and unused condition, with original packaging and all accessories included.
    • A 10% restocking and inspection fee will be deducted from the refund.
    • The customer is responsible for return shipping costs.

​B. Returns of Defective or Damaged Products

    • If you receive a damaged or defective product, you must report the issue within 30 days of delivery.
    • Heart Zones will provide a prepaid return label for defective or damaged items if reported within 7 days.
    • Once received and inspected, Heart Zones will either issue a full refund (including shipping costs) or send a replacement at no additional charge.

​C. Returns Due to Order Fulfillment Errors (Wrong Item Sent)

    • If Heart Zones shipped the wrong item, please notify us within 30 days of receiving your order.
    • We will provide a prepaid return label and send you the correct item at no additional charge.
    • The incorrect item must be unused and in its original packaging to qualify for an exchange or refund.

​D. Gift Returns

    • If you received a Heart Zones product as a gift and wish to return it, the refund will be issued to the original purchaser in the original form of payment.
    • Alternatively, we can offer an exchange or store credit if the gift recipient prefers.

​E. Returns of Opened or Used Products

    • Opened or used items are not eligible for a full refund but may qualify for partial credit or exchange at Heart Zones’ discretion.
    • A 15% restocking fee may apply for products that show signs of use.

​F. Clearance, Final Sale, and Non-Returnable Items

    • Clearance or final sale items are non-refundable and non-returnable.
    • Customized or special-order items may not be eligible for return unless they are defective or damaged.

3. Refund Process

    • Refunds are issued in the original form of payment used for the purchase.
    • If the original payment method is no longer available, store credit will be issued.
    • Refunds are processed within 7–10 business days after the returned item is received and inspected.

4. Return Instructions

To ensure a smooth return process, please follow these steps:

​1. Obtain an RA Number – Contact customer support to initiate a return.

​2. Package the Item Securely – Use a sturdy box with bubble wrap or protective padding. Items damaged due to poor packaging may result in a reduced refund.

​3. Include Documentation – Enclose a copy of the original packing slip or proof of purchase. Returns without documentation may not be processed.

​4. Use a Trackable Shipping Method – We recommend insured USPS, UPS, or FedEx with tracking. Payment of shipping Insurance is the responsibility of the returnee. For international returns, confirm the carrier in advance with Heart Zones. Heart Zones is not responsible for lost or stolen returns.


​Ship the Return To:

​Heart Zones Returns

​2636 Fulton Avenue, Suite 100

​Sacramento, CA 95821, USA


​5. Additional Information

    • Heart Zones reserves the right to reject returns that do not comply with this policy.
    • Any refunds or replacements are subject to final approval by Heart Zones customer service team.
    • If you need assistance, contact support@heartzones.com or call 1-916-481-7283 ext. 103.


This policy ensures clarity in return situation while providing fair terms for customers and for Heart Zones.



Part 2. Return Policy for Software


At Heart Zones, we are committed to providing high-quality software solutions. Due to the nature of digital products, our return policy for software purchases is different from that of physical products. Please review the details below to understand your options for refunds, exchanges, and troubleshooting.

1. General Software Return Policy

  • All software sales are final, with limited exceptions as outlined below.
  • Refunds or exchanges are only granted under specific circumstances, such as non-technical issues or unauthorized purchases.
  • Any refund requests must be submitted within 14 days of the purchase date.
  • Contact Heart Zones Support to initiate a refund or exchange request:
    • Phone: 1-916-481-7283 ext. 103
    • Email: support@heartzones.com
    • Hours: Monday through Friday, 10:00 AM to 4:00 PM PST (excluding holidays).

2. Eligibility for Software Returns and Refunds

​A. Refunds for Technical Issues or Software Malfunctions

    • If the software is defective, malfunctions, or is incompatible with your system, you must report the issue within 14 days of purchase. Before processing a refund, you are required to allow Heart Zones 60-days to provide technical support to resolve the issue.

​

​B. Unauthorized or Accidental Purchases

    • If a software purchase was made without authorization (e.g., fraudulent transactions or accidental duplicate purchases), you must report it within 30 days of purchase.
    • Refunds for unauthorized purchases are granted on a case-by-case basis, with proper verification required.

​​C. Subscription-Based Software Refunds

    • Monthly Subscriptions:
      • Can be canceled at any time, but refunds are not provided for partial months.
      • Once a billing cycle has started, it cannot be refunded.
    • Annual Subscriptions:
      • If canceled within the first 14 days, a full refund may be issued.
      • After 14 days, refunds are not available, but the service will remain active until the end of the billing period.
      • Subscription cancellations can be managed through your Heart Zones account settings or by contacting support.

​D. Refunds for Incorrect License Purchases

    • If you purchased the wrong license type (e.g., personal instead of business), contact Heart Zones support within 30 days of purchase.
    • We may exchange the license for the correct version or offer a partial refund if the new license is of lesser value.

​E. No Refunds for the Following Circumstances

    • Change of mind -- We do not offer refunds for software purchases if you simply no longer want or need the product.
    • User error or lack of technical knowledge -- Refunds will not be granted if the software was installed or used incorrectly by the customer.
    • Expired refund request window -- If your refund request is made after the 30-day period, it will not be considered.
    • Violation of license terms -- If we detect that the software has been misused, copied, shared, or otherwise violated licensing agreements, refunds will not be issued.

3. Refund Process

    • If eligible, refunds will be issued in the original form of payment within 30 business days after approval.
    • If the original payment method is unavailable, credit may be issued instead at Heart Zones discretion.
    • Refund processing times may vary based on your payment provider.

4. Software License Deactivation for Refunds

    • If a refund is granted, the software license key will be deactivated immediately.
    • You must uninstall the software from all devices upon refund approval.

5. Support & Troubleshooting

    • Before requesting a refund, we encourage you to reach out to Heart Zones Support for assistance with software setup, compatibility, or troubleshooting.
    • Our team is available to help resolve issues and ensure a smooth experience with your Heart Zones software.


For any additional questions, feel free to contact support@heartzones.com or call 1-916-481-7283 ext. 103.

This policy ensures fair treatment for customers while protecting digital products from misuse.